Privacy Policy

Health Care Academy London (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, enrol in our courses, or contact us.

This policy applies to learners, website visitors, and anyone who communicates with us.

1. Who We Are

Health Care Academy London is the data controller for the personal data we process.

If you have questions about this policy or your data rights, please contact us:

• Email: in**@**********co.uk
• Postal Address: London, England ,United Kingdom

2. Information We Collect

We may collect and process the following information:

• Personal details: name, email address, phone number, postal address.
• Enrolment details: courses purchased, progress, certificates.
• Payment details: billing address, payment confirmation (processed securely by third-party providers – we do not store full card details).
• Technical data: IP address, browser type, operating system, website usage data.
• Communication data: messages, emails, or calls you send to us.

3. How We Collect Information

We collect information in three ways:

• Directly from you: when you register, enrol, or contact us.
• Automatically: through cookies and analytics when you browse our website.
• From third parties: such as payment processors and hosting providers.

4. How We Use Your Information

Your personal data may be used to:

• Provide access to courses and learning materials.
• Manage your account and track course progress.
• Process payments and issue receipts.
• Send important updates about your enrolment.
• Send marketing communications (only with your consent).
• Improve our website, services, and customer support.

5. Legal Basis for Processing

We process your data on the following grounds:

• Contract: to deliver the courses/services you purchase.
• Legitimate interests: to operate and improve our business.
• Consent: for optional marketing communications.
• Legal obligations: to maintain financial and tax records.

6. Sharing Your Information

We do not sell your data. We may share limited information with:

• IT and website hosting providers.
• Payment processors (for secure transactions).
• Analytics providers (to improve performance).

If your data is transferred outside the UK/EEA, we ensure safeguards such as Standard Contractual Clauses are in place.

7. Data Retention

We keep your data only as long as necessary:

• Enrolment records: while you are an active learner.
• Financial records: 6 years (legal requirement).
• Marketing data: until you withdraw consent.

You may request earlier deletion where legally possible.

8. Data Security

We use appropriate technical and organisational measures to protect your data, including:

• Encryption
• Secure servers
• Access controls

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict or object to processing.
• Withdraw consent (for marketing).
• Request data portability.

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

10. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

• Analyse traffic
• Improve performance
• Deliver relevant content

You can disable or manage cookies in your browser settings.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices.

12. Marketing

If you give consent, we may send you updates, new course information, and offers by email. You can opt out anytime by clicking unsubscribe or contacting us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.